Careers > Visitor Information Centre Supervisor
Visitor Information Centre Supervisor
Industry Group: Travel Services
Overview:
Tourism/visitor information centre supervisors oversee the day-to-day operation of a tourism/visitor information centre, assisting visitors by providing information, as well as supervising staff and carrying out administrative functions. They often perform the same tasks as a tourism/visitor information counselor, but must divide their time between those duties and the supervisory duties of planning, operations management and staff supervision.
Duties:
manage human resources, such as scheduling staff and conducting training oversee information services resolve problems and respond to feedback perform administrative tasks gather information and develop new resources use business management skills
Experience:
A supervisor of tourism/visitor information counselors must have experience in that role, or in customer service. Extensive knowledge of local attractions, events and tourism services is necessary, as are excellent communication, administrative and time management skills. Supervisory or management experience is an asset.
Education:
Post secondary training, such as a college diploma or degree in tourism or business, is usually required. However, experience attained as a Tourism/Visitor Information Counselor can lead to placement in this position. A knowledge of Tourism/Visitor Information Centre Supervisor National Occupational Standards is an asset. More on Training and Certification
Career Path:
Information Centre Manager, Regional General Manager.
References: