Careers > Customer Service Director
Customer Service Director
Industry Group:
Transportation
Overview:
Customer service directors plan, organize, direct and control the operations of a customer service area of a transportation company. They oversee customer service representatives as well as perform the duties of a customer service representative when required. They may be employed at an airport, rail station, or a cruise or ferry service counter. The average annual salary for a customer service director in Canada is $48,792.
Duties:
- Manage human resource functions, such as assigning staff duties
- Respond to customer enquiries or complaints
- Attend to comfort and concerns of passengers
- Make and change reservations, receive payment and process forms
- Supervise facility operation
- Communicate with other departments as needed
- Use administrative skills
Experience:
Customer service experience is required, as is supervisory or management experience. Good judgment and problem-solving skills, strong communication skills, and leadership and team-building skills are also required. Desired experience and skills include time management, financial management and a second language.
Education:
A secondary school diploma is required. A degree or diploma in business, marketing or tourism is often necessary, and knowledge of the Supervisory Skills National Occupational Standards is an asset.
Career Path:
Marketing and Sales Manager, Assistant Manager, General Manager of Operations.
Resources: