Careers

Front Desk Agent
Industry group:

 

Overview: 

Front desk agents provide many guest services. Often a guest’s first impression of a property is the result of the front desk agent’s skills and abilities. Front desk agents work in the lobby or reception areas of hotels, motels, resorts and other accommodation facilities. The position is challenging and varied, and offers the opportunity to work flexible hours and meet many new people (as well as welcome regular customers to the establishment). Agents in Canada earn a median annual salary of $38,881, while the median hourly wage is $12.

Duties: 

  • Assist guests with arrivals and departures
  • Handle guest’s concerns, offer referrals for services, and handle requests for information
  • Handle and store luggage
  • Assist with the check in and check out of groups and tours
  • Provide valet parking
  • Assist other departments as required

Experience: 

Good communication skills, professional attitude and organizational skills are necessary, as is an enjoyment of working with people. Experience in customer service, sales or tourism is suggested, and an ability to use a computer and handle cash is typically required. Also requested might be administrative skills or experience, and skills in sales and marketing, and/or time management. A second language is beneficial, as is knowledge of the facility, services and local area.

Education: 

A secondary school diploma is required. Post-secondary training in tourism or hotel management is advantageous and sometimes necessary. Front Desk Agent training and certifcation are assets.

Career Path: 

Front Concierge, Assistant Front Office Manager, Front Office Manager, Customer Service Agent, Purser.

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