Careers > Rental Agent
Rental Agent
Industry Group: Transportation
Overview:
Rental agents rent automobiles, recreational vehicles, boats and other forms of transportation for private use by clients. They are employed by automobile, boat or recreational companies at airports, resorts and marinas. Wherever they work, their general duties are the same. Main tasks revolve around customer service skills; other duties relate to cash handling, handling rentals and returns, displaying brochures and pamphlets, and generally ensuring that the office is tidy and organized. Rental agents in Canada earn a median hourly wage of $11 or a median annual salary of $35,000.
Duties:
- Greet customers
- Provide information on products, availability and rates
- Discuss rental agreement with client
- Process rental agreements, sell insurance and check driver’s licences
- Respond to customer complaints
- Ensure client is escorted to vehicle and a quality check is done
- Process payments
Experience:
Professional attitude and appearance and good communication skills are required for this position. Desired skills are sales and marketing, computer, and time management skills. Customer service and cash handling experience is also valuable, as are proven good judgment and problem-solving skills. A second language is useful.
Education:
A secondary school diploma is preferred. Training and certification as a Reservations Sales Agent is an asset.
Career Path:
Reservations Manager, Assistant Manager, Manager of Operations, Owner/Operator.
Resources: