A guest requests a dark, heavy-bodied, bittersweet beer. What type of beer would the server/bartender recommend?
An employee is told by her doctor that she may require time off work. How should she find out about the company policies pertaining to illness?
Review the employee handbookContact the employment insurance officeLocate and review a leave of absence formAsk the doctor to check his records on the company
What responsibilities does a server/bartender have when answering telephone calls?
Respond quickly and succinctly, and try to free the line as soon as possibleAnswer appropriately, listen effectively and take care of callers’ needsAnswer after three rings and complete all requests at the end of shiftMonitor and log all requests for staff discussion and follow-up
A server/bartender wants to demonstrate professionalism when opening sparkling wine. What should she do?
Hold the bottle at an angle pointing away from the guests, cover the cork with a napkin and gently ease the cork from the bottlePop cork straight up and try to get all the froth into the wine host’s glassHold the bottle at an angle pointing away from the guests and let the pressure blow the cork from the bottlePlace bottle in ice bucket, put napkin around neck of bottle and ease the cork out
A guest requests a ‘Doux’ Champagne. What sweetness level of Champagne is he looking for?
Medium sweetOff dryVery dryVery sweet
Which of the following are signs of intoxication?
Sudden changes in behaviour and slurred speechEnhanced motor co-ordination and speechConversations with guests at different tablesSelf- monitoring of food and beverages intake
What type of fermented mash is rum distilled from?
What should the server/bartender do when a credit card payment is declined?
Try three times, if refused again, cut up the card and contact the credit card companyRetry, discreetly inform the guest and allow the guest to contact credit card companyVerify information with the guest, try again, report card to supervisor as invalidReturn copy of charge slip to guest and ask for alternate form of payment, destroy card
What are suggesting solutions to problems, ordering supplies in advance, being loyal to the establishment and helping out where necessary a part of?
Delegating responsibilitiesBeing an effective team memberEmpowering team membersCommunicating effectively
A server/bartender is delivering three plates of food to a table. He places the first two plates in front of the guests. When placing the third plate, his finger lightly touches the vegetables without disturbing them. He does not think the guests noticed. What should the server/bartender do?
Continue to serve the meal as no food was visibly disturbedReturn the meal to the kitchen to ha ve the vegetables replacedApologize and offer the guest a discount or complimentary dessertWatch guests’ reactions to determine the course of action
What are the dietary restrictions of a vegan?
Vegetables and shellfishNo meat or animal productsChicken but no red meatSome dairy and animal bi-products
Where can a server/bartender find the name of a chemical and the location of the supplier?
On the chemical’s WHMIS labelAt the bottom of the chemical’s MSDSOn the box the chemical was delivered inIn the establishment’s procedures manual
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