A guest requests a ‘Doux’ Champagne. What sweetness level of Champagne is he looking for?
Medium sweetOff dryVery dryVery sweet
A blind woman enters the establishment with a guide dog. To show consideration for the guest, where would a server/bartender seat her when selecting a table?
Furthest away from all other guestsNear children so they can watch the dogIn a spacious area so the dog can lie downBy other guests who can assist the woman
Why is teamwork important for servers/bartenders?
Helps the day go faster with more time to discuss personal issuesEnsures food preparation safety and cost effectiveness for the businessCreates greater job satisfaction and gets the work done more efficientlyProvides an opportunity for guests to be personally introduced to all staff
Which of the following liquors could be flavoured by exposing vapors to juniper berries?
What are the dietary restrictions of a vegan?
Vegetables and shellfishNo meat or animal productsChicken but no red meatSome dairy and animal bi-products
How can a server/bartender demonstrate she is a team player?
Share personal issues and family problemsAcknowledge new guests and their familiesBe considerate and willing to accept changesPromote after hours social events
When following recommended wine service guidelines which of the following should a server/bartender suggest?
Sweet wines before dry winesRed wines before white winesLight wines before heavy winesComplex wines before simple wines
What should the server/bartender do when a credit card payment is declined?
Try three times, if refused again, cut up the card and contact the credit card companyRetry, discreetly inform the guest and allow the guest to contact credit card companyVerify information with the guest, try again, report card to supervisor as invalidReturn copy of charge slip to guest and ask for alternate form of payment, destroy card
What are suggesting solutions to problems, ordering supplies in advance, being loyal to the establishment and helping out where necessary a part of?
Delegating responsibilitiesBeing an effective team memberEmpowering team membersCommunicating effectively
How would a server/bartender describe a tenderloin cut of beef?
Long thin piece of meat with almost no fatLarge round meat cut separated by a boneLong thin piece of meat with alternating strips of meat and fatRound meat cut served with the rib attached
Which of the following are the most important details to record after you have witnessed a guest stealing an item?
Item stolen, date and time, and description of the suspectNumber of guests in the party and time of their arrivalNames of employees on shift at the time of the theftSection, table number and the location of the suspect
When brandy is added to a wine to sweeten it or increase the alcohol content, what is the resulting wine known as?
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