Where can information be found about how a uniform should be worn?
Why is it important to keep denominations separated in a chip tray?
Ensures efficient transaction processingReduces need to pay attention to the trayIncreases player comfort levels with servicePromotes verification of chip transactions
Where can copies of legislation be obtained?
Tourism commissionIndustry associationChamber of CommercePolice authority
A push is most likely to happen in what type of game?
Wheel gameDice gameCard gameReel game
Casinos must comply with which legislation?
Casino and entertainmentRegulatory and federalProvincial and municipalLocal and association
Why is it important for a Casino Dealer to be continually aware of surroundings when managing a table?
Ensures the safety and security of the casinoEnsures player excitement in the gameMaintains guest interest and concentrationEnsures supervisor's location is constantly known
A Dealer is unsure how many pins he can wear on his uniform. Where could he obtain this information?
Policy manualLicense informationCasino legislationGaming book
A guest approaches a Casino Dealer and requests information about another Dealer. What information can be provided?
When the Dealer’s next shift isA description of the DealerWho the Dealer’s supervisor isThe Dealer’s full name
What is done to accept a gratuity?
Verify amount with supervisorConfirm amount is a gratuityComplete a gratuity slipSplit amount with the house
A Casino Dealer has observed a player concealing cards. After notifying her supervisor and security, what else should be done?
Record the names of the other players at the tablePresent witnesses to the police upon arrivalSubmit a detailed incident report to supervisorConfiscate the concealed cards from the player
Carlos works as a Casino Dealer in a busy casino. Sometimes he finds that he is unable to concentrate and has difficulties maintaining a positive attitude. What may cause these problems?
Insufficient trainingWorkplace stressLack of professionalismUnusual shift work
What is exhibited when a Casino Dealer is able to handle cards skilfully?
Years of experienceManual dexterityCustomer serviceIndustry knowledge
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