A Dealer is experiencing a problem with his supervisor. Where can he find out who to bring his concerns to?
Job descriptionOrganizational chartLicense agreementLegislation
Where can copies of legislation be obtained?
Tourism commissionIndustry associationChamber of CommercePolice authority
What does the term ‘table limit’ refer to?
Maximum number of tables in a casinoAmount of float kept at each tableNumber of players allowed at a tableNumber of players allowed at a table
A group of German-speaking players are having difficulty understanding the Dealer. The Dealer is fluent in German. Why should the Dealer continue using the official language?
Ensures the transactions can be understood by all playersEnsures other players do not feel uncomfortableEncourages the players to learn the official languageEnsures the supervisor can understand the transactions
A Casino Dealer is ill and has called in the day before her shift to let her supervisor know she will be away the next day. What has the Dealer demonstrated?
What is the difference between action and toke?
Who the wager is on behalf ofHow the wager is placedAmount of winnings a wager makesThe value of the wager
Where should chips always be placed when performing a transaction?
On the tableIn the player’s handOn the player’s squareIn the shoe
Why is it important to make a good first impression?
Promotes responsible player gamingPresents the casino as a caring institutionEncourages repeat business from playersProvides atmosphere at the table
A Dealer is unsure how many pins he can wear on his uniform. Where could he obtain this information?
Policy manualLicense informationCasino legislationGaming book
A push is most likely to happen in what type of game?
Wheel gameDice gameCard gameReel game
Why is it important to keep denominations separated in a chip tray?
Ensures efficient transaction processingReduces need to pay attention to the trayIncreases player comfort levels with servicePromotes verification of chip transactions
What is done to accept a gratuity?
Verify amount with supervisorConfirm amount is a gratuityComplete a gratuity slipSplit amount with the house
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