A Dealer is experiencing a problem with his supervisor. Where can he find out who to bring his concerns to?
Job descriptionOrganizational chartLicense agreementLegislation
What math function needs to be understood by a Casino Dealer?
A guest has incurred heavy losses over the evening. During the last hand, the guest makes a negative remark about the Casino Dealer’s skill. What should the Casino Dealer do?
Presume the guest is intoxicatedConsider the context of the remarkShow the guest to another tableMake a joke out of the remark
What are standard operating procedures designed to do?
Provide casino job descriptionsInterpret casino gaming regulationsMonitor and enforce legislationInfluence staff shifts and tasks
What is a common way to maintain chip inventory levels?
Set up a schedule for exchanging chipsAsk the pit boss to regularly visit the tableExchange players’ small denomination chipsExchange chips with Dealers at other tables
A group of German-speaking players are having difficulty understanding the Dealer. The Dealer is fluent in German. Why should the Dealer continue using the official language?
Ensures the transactions can be understood by all playersEnsures other players do not feel uncomfortableEncourages the players to learn the official languageEnsures the supervisor can understand the transactions
What can a Casino Dealer do when foreign-speaking players are having difficulty understanding the rules of a game?
Request assistance from other playersAsk the players to move to another tableEnlist the service of a staff translatorProvide a strategy card to assist the players
A player calls a Dealer on a mistake the Dealer has made. The Dealer apologizes and corrects the mistake immediately. What has the Dealer demonstrated?
Knowledge and open body languageConsideration and interpersonal skillsPhysical capability and positive attitudeHonesty and being approachable
A Dealer notices a player bending cards in her hand. What should be done with the damaged cards?
Alert supervisor of the damageReplace the cards in the player handNotify security of the damageComplete a card damage report
What should be done to prepare a wheel game for play?
Secure gaming equipment and clear handsOrganize and load the chip shoeCheck working order of equipmentReview equipment incident reports
What should a Dealer watch for when observing player behaviour to ensure security?
Signs of enjoymentDiscussion between playersIntentional card markingAppropriate eye contact
Malory is an experienced, licensed Casino Dealer. She is starting a new Casino Dealer position in another province. What requirements does she have to meet to maintain her license?
She must reapply for a new licenseHer Dealer’s license must be currentShe must complete a security checkShe must obtain an employment letter
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