What is the purpose of analyzing the sales mix for a menu over specific time periods?
To assess the product specifications.To determine the need for changes.To evaluate production methods.To evaluate standard recipes.
What additional information should be provided when submitting marketing ideas to management to aid in developing the marketing plan?
Company goals and objectives.Current and future conditions.Estimated costs and timelines.Projected results and sales.
Monitoring bank procedures would include which one of the following activities?
Authorizing cheque cashing.Keeping record of deposits.Overseeing cash transactions.Tracking overages and shortages.
How is anticipating guests’ needs considered part of guest service?
It demonstrates knowledge.It ensures that their needs are met.It promotes sales.It confirms guest’s satisfaction.
Which of the following is a reliable source of information for developing sanitation standards in a food and beverage operation?
Canadian Restaurant and Foodservices Association Sanitation Code.National Safe Food Handling Guidelines.Occupational Health and Safety Guide.Workplace Hazardous Materials Information System.
What term is used to describe ‘a combination of advertising, personal selling, publicity and sales promotion’?
Marketing.Market segmentation.Promotional mix.Sales techniques.
What kind of information must be included in an accident report?
Emergency telephone numbers.Location of safety equipment.Maintenance records.Names of individuals involved.
What is a reason for keeping maintenance records for food and beverage service equipment?
To identify recurring problems.To promote regular maintenance.To reduce maintenance costs.To adhere to regulations.
What parameters that govern the relationship between the union and employees, are clearly outlined in a collective agreement?
Termination process.Revision process.Policies and procedures.Rights and responsibilities.
What type of information is generally included in a job advertisement?
Age restrictions.Company policies.Height requirements.Main responsibilities.
What is one benefit of handling a guest’s complaint effectively?
Leadership enhancement.Professional development.Service recovery.Time management.
Which of the following elements is an important part of a job description?
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