What is the potential hazard identified on controlled products by the symbol showing a fire?
Poisonous and infectious materials.Corrosive materials.Flammable and combustible materials.Dangerously reactive materials.
What is the definition of blocked rooms?
Rooms not available for guests due to maintenance.Rooms that will be used by large groups.Rooms that do not have connecting doors.Rooms reserved for guests or groups.
What is the proper action to take if guests are found to be staying in a room that should be vacant?
Prepare the guests for the fact they will have to move.Ask the guests to notify the front desk.Report the discrepancy to a supervisor or the front desk.Log the change on the room assignment sheets.
Which is the best response for a Housekeeping Room Attendant in case of a fire?
Inform front desk, exit using staircase, re-enter property to assist guests.Sound alarm, locate fire, attempt to extinguish fire.Stay calm, sound alarm, clear hallways, assist guests.Clear hallways of obstructions, inform switchboard, take nearest elevator.
While cleaning a check-out room that a guest vacated earlier in the day, a housekeeping room attendant finds a gold ring under the bed. What should the housekeeping room attendant do?
Wrap the ring and take it to lost and found.Inform her supervisor as soon as possible.Log the information on the assignment sheet.Ask the front desk for guest’s contact information.
What is the term for a security lock that can only be used from inside the guest room?
Deadbolt.Keyed lock.Night lock.Magnetic lock.
W hat should a Housekeeping Room Attendant ensure before lending requested items to guests?
Guest room has been paid in advance.Incidentals are included on guest’s account.Item is clean and in working order.Permission is granted by supervisor.
What do problems with the cleanliness of guest rooms, inadequate supplies and malfunctioning equipment have in common?
They are typical guest complaints.They are reasons for guests requesting early check-in.They are problems that are most common during low season.They are identified as discrepancies in room status.
What step is missing from the following scenario showing how to clean a rubber bath mat. Place the mat in hot water in the tub. Let it soak and then scrub, rinse and wipe it down.
Repeat the steps a second time.Fill the tub completely with water.Place the mat upside down in the tub when finished.Add disinfectant to the soaking water.
Which of the following will be completed when stocking the linen room?
Sorting stained linens.Disposing of recyclables.Ensuring par stock of bathrobes.Checking expiry dates on fire extinguishers.
What is the term for the locked room in which supplies required for cleaning rooms is kept?
Hospitality room.Back-of-house room.Linen room.Parlour room.
What is one task that is generally done when beginning a housekeeping shift, but not when ending it?
Review special assignments.Sign for keys/key cards.Stock cart with basic supplies.Complete time sheet.
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