What is one instruction about a foam nozzle that should be followed when re-filling it?
Check the label.Use proper gloves.Rinse it first.Replace it.
How can a Housekeeping Room Attendant be prepared for emergencies?
Schedule fire and emergency drills.Carry a personal cellular phone.Ensure that master keys are always on person.Know locations of emergency exits and evacuation routes.
A housekeeping room attendant needs to leave a guest room she is cleaning for a few moments. What should she do to maintain security?
Block the doorway with the housekeeping cart.Close the guestroom door and ensure it locks properly.Inform supervisor that she is leaving guest room.Place a do not disturb sign on the unlocked door.
What is one task that is generally done when beginning a housekeeping shift, but not when ending it?
Review special assignments.Sign for keys/key cards.Stock cart with basic supplies.Complete time sheet.
Which one of the following actions would be most appropriate for a housekeeping room attendant to take in response to two guests fighting in the hall?
Contact security personnel immediately.Discuss the incident with co-workers.Separate guests and ask them to calm down.Tell guests to return to their rooms.
A housekeeping room attendant notices some bathroom tiles are cracked while cleaning a room. How should she report the problem?
Contact maintenance immediately.Record it on the room assignment sheet.Discuss it at a staff meeting.Inform the front office supervisor.
W hat should a Housekeeping Room Attendant ensure before lending requested items to guests?
Guest room has been paid in advance.Incidentals are included on guest’s account.Item is clean and in working order.Permission is granted by supervisor.
Which of the following items can be removed from a guest’s stay-over room when it is being cleaned?
Garbage.Extra furniture.Linens in drawers.Loaned items.
When cleaning a Jacuzzi, what should be done with the jets and filters?
Remove, disinfect, scrub and replace.Remove, soak in hot water, wipe dry and replace.Leave as is, scrub with soap and hot water and rinse.Leave as is, wipe with a special cleaner, rinse and dry.
What should a housekeeping room attendant do if there is a do not disturb sign on the door of a guest room that needs to be cleaned?
Knock on the door and wait for a response.Leave and return at a later time.Loudly announce self at the door.Contact the supervisor for more information.
When cleaning a wood-burning fireplace, where is a good place to dispose of ashes?
Vacuum bagGarbage bag.Metal box.Outside.
What is the potential hazard identified on controlled products by the symbol showing a hand and bar being damaged by a liquid?
Toxic materials.Corrosive materials.Biohazardous infectious materials.Dangerously reactive materials.
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