Flipping mattresses is a task generally completed as part of what cleaning schedule?
Special areas cleaning.Stay-over room cleaning.Turn-over cleaning.Rotational cleaning.
What is the term for a security lock that can only be used from inside the guest room?
Deadbolt.Keyed lock.Night lock.Magnetic lock.
What is the best way to respond to guest questions if unsure of the answer?
Respond with information that is known only.Try to convince guest that any answer is correct.Find information or refer guest to source.Apologize but inform guest that unable to answer guest questions.
What type of brush would be best for cleaning the hinges on a door?
W hat should a Housekeeping Room Attendant ensure before lending requested items to guests?
Guest room has been paid in advance.Incidentals are included on guest’s account.Item is clean and in working order.Permission is granted by supervisor.
What should be done with stained linens that have just been stripped from a bed?
Place them in a linen bag on the cart with the rest of the soiled linens.Put them in a plastic bag for immediate transfer to laundry.Pile them on the bathroom floor for collection with other linens.Place them on a piece of furniture until the bed is made.
Ann, a housekeeping room attendant, arrives just in time to put away her belongings and rushes to get organized for her shift. She willingly accepts a change in duties that her supervisor tells her about, asking for clarity on one of the tasks. What aspect of Ann’s professionalism needs improvement in this scenario?
Efficiency.Flexibility.Punctuality.Ability to take direction.
Which one of the following pieces of equipment in a guest’s room should be disinfected after the guest has checked out?
Thermostat.Smoke detector.Telephone.TV remote control.
Which of the following items can be removed from a guest’s stay-over room when it is being cleaned?
Garbage.Extra furniture.Linens in drawers.Loaned items.
While cleaning a check-out room that a guest vacated earlier in the day, a housekeeping room attendant finds a gold ring under the bed. What should the housekeeping room attendant do?
Wrap the ring and take it to lost and found.Inform her supervisor as soon as possible.Log the information on the assignment sheet.Ask the front desk for guest’s contact information.
What procedure involves determining the availability of an item, delivering it to the guest room and recording the return of the item?
Ensuring that par stock levels are sufficient.Lending and retrieving property’s equipment.Demonstrating guest room features and amenities.Handling discrepancies in guest room status.
How can a Housekeeping Room Attendant be prepared for emergencies?
Schedule fire and emergency drills.Carry a personal cellular phone.Ensure that master keys are always on person.Know locations of emergency exits and evacuation routes.
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