Reservation Sales Agent

Why is it important to verify why a refund is being requested?


A repeat client calls to request a reservation in a hotel near a conference he is attending. From the client's history, the Reservation Sales Agent knows that the client has a dog that often travels with him. What should the Reservation Sales Agent consider before recommending a hotel?


What information should an Reservation Sales Agent record when a client changes or cancels a reservation?


What is the purpose of up-selling and top-down selling?


Why is it important to recognize every contact as a potential sale?


A Reservation Sales Agent handled a client complaint a few days ago. The same client has called the Reservation Sales Agent again and, when the product that he wanted was unavailable, he asked to speak to the Reservation Sales Agent’s supervisor. The client told the supervisor that the Reservation Sales Agent was being unhelpful and that the Reservation Sales Agent should be fired. What is likely the problem?


What is a Reservation Sales Agent doing when she informs her clients about the laws that affect how a product is used?


What type of information is considered when determining a rate for a client wishing to book a group reservation?


To what does value quoting refer?


A client has requested a reservation by e-mail. The Reservation Sales Agent confirms availability and sends an e-mail reply to the client. What information should the Reservation Sales Agent include in the reply?


What original information should be verified when changing a reservation?


When booking a reservation, how can a Reservation Sales Agent maintain rapport with the client?


Return to the list of quizzes