Reservation Sales Agent

A client complains that the hotel his family stayed in was unclean and noisy. He also complains that the car he rented was uncomfortable and had poor gas mileage. Overall, he stated he was unsatisfied with the trip the Reservation Sales Agent planned for his family. What is likely the reason the client is complaining?


Which one of the following product and service details should be known by a Reservation Sales Agent?


Why is it important to recognize every contact as a potential sale?


What is a Reservation Sales Agent demonstrating when she participates in certification programs and in-house training?


What original information should be verified when changing a reservation?


What is one reason why a repeat client may quickly complain?


A Reservation Sales Agent handled a client complaint a few days ago. The same client has called the Reservation Sales Agent again and, when the product that he wanted was unavailable, he asked to speak to the Reservation Sales Agent’s supervisor. The client told the supervisor that the Reservation Sales Agent was being unhelpful and that the Reservation Sales Agent should be fired. What is likely the problem?


How can non-verbal communication affect a verbal message?


What is a Reservation Sales Agent doing when she informs her clients about the laws that affect how a product is used?


What is the definition of tourism?


A client is offered the highest level of service available. The client refuses the offer. The next lower level of service available is then offered. What sales method is being utilized?


Why is it important to verify why a refund is being requested?


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