Reservation Sales Agent

How can non-verbal communication affect a verbal message?


What is a Reservation Sales Agent demonstrating when she participates in certification programs and in-house training?


While working with a client complaint, a Reservation Sales Agent realizes that the client thought she was going to receive a service that was discontinued a month earlier. What helped the Reservation Sales Agent to make this realization?


What is one reason why a repeat client may quickly complain?


What is the purpose of up-selling and top-down selling?


A Reservation Sales Agent handled a client complaint a few days ago. The same client has called the Reservation Sales Agent again and, when the product that he wanted was unavailable, he asked to speak to the Reservation Sales Agent’s supervisor. The client told the supervisor that the Reservation Sales Agent was being unhelpful and that the Reservation Sales Agent should be fired. What is likely the problem?


What original information should be verified when changing a reservation?


To manage time effectively, a Reservation Sales Agent must determine the tasks that need to be completed and the deadline for each task. What else should a Reservation Sales Agent consider when managing time?


What information should an Reservation Sales Agent record when a client changes or cancels a reservation?


What type of information is considered when determining a rate for a client wishing to book a group reservation?


What is a Reservation Sales Agent doing when she informs her clients about the laws that affect how a product is used?


When booking a reservation, how can a Reservation Sales Agent maintain rapport with the client?


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