What is a person who provides retail travel agents with pre-planned travel programs for the general public called?
Incentive travel operatorGround operatorEvent companyWholesaler
What kind of room set-up consists of a series of rectangular tables lined up in rows with chairs facing a head table?
What is the first step towards developing a sales presentation?
Consider possible objectionsResearch clients to understand their wants and needsOrganize material in logical orderDecide on presentation type
What is the process of overcoming client objections by quoting satisfied customers?
What are the controllable marketing variables used to produce the desired response in the target market called?
Market segmentationMarketing mixMarket shareMarketing concept
Which of the following can a sales manager do to exhibit professionalism?
Be intuitive.Be punctual.Be agreeable.Be authoritative.
What is one way for a sales manager to maintain a good working relationship with his/her competitors?
Update competitors with daily bookingsCommunicate regularly with competitorsRecommend appropriate competitors when unable to accommodate a clientAttempt to gain as much business as possible from direct competitors.
What is the best way for a sales manager to ensure that a client purchases the organization’s products or services?
Approve creditMeet sales quotasClose the saleMeet the client’s needs
At a formal meeting, what procedure takes place immediately after the meeting has been called to order?
Agenda is approvedMotion is made to present agenda itemsPrevious business is discussedMotion is made to proceed with new business
What kind of technique involves asking the client for business directly, overcoming major objections, and offering a premium?
What practice ensures that a sales manager’s day is planned effectively?
Honouring client confidentialityMaintaining a positive attitudeSetting personal sales goalsPlanning calls and activities geographically
‘Set-up time’ is defined as the amount of time needed to do what?
Deliver equipment to a sitePrepare a facility for an eventArrange for a teleconferenceSchedule appropriate staff
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