What is WHMIS?
Written Handbook for Management of Substances.Workplace Hazardous Material Information System.Worker’s Handbook of Material Information and Substances.Worker’s Hazardous Matter and Isotope System.
Why is it important to follow up on a training session within the organization?
Ensures a positive approach to solutions of problems.Helps employees achieve learning goals.Measures the impact and review results.Adjusts sessions to encompass expectations.
What needs to be determined before ordering products and supplies?
Inventory storage and control measures.Minimum and maximum stock levels.Return on investments.Stock replacement and rotation systems.
A customer approaches a supervisor and complains that an employee has been rude to him. He says that the employee would not listen to his complaint, and told him to speak to someone else. The supervisor tells the customer that she’s sorry, but that it’s not the employee’s job to listen to complaints about that topic, and that that particular employee is feeling ill today. She asks the customer what she can do to solve the problem. She contacts the customer later to ensure the situation has been resolved. What did the supervisor do WRONG?
She should not have apologized to the customer.She should not have made excuses for the employee.She should have asked the employee to follow up with the customer.She should have had the customer fill out a complaint form before discussing the issue.
When should the conditions of employment, such as the salary, benefit package and probationary period be confirmed with a candidate?
When making the job offer.During the pre-screening telephone interview.During the in-person interview.On the first day of employment.
An organization needs to keep current on industry trends, try to increase its market share and gain insight into areas where it can improve. One method used to accomplish this goal is to:
Participate in community activities.Conduct customer satisfaction surveys.Send out market evaluations.Assess the competition.
Involving supervisors in the development of the annual budget will help them understand:
Why cutbacks are necessary in every department.Their department’s role and responsibility in overall budget.Future management investment decisions.Labour forecasts and percentages.
Which of the following examples best outlines active listening skills?
Lauren varied the tone, volume and inflection of her speech.Susan made eye contact and interrupted to ask questions.Mark considered the needs and limitations of his audience.Leona used attentive body language and verbal cues.
What procedure might be followed if there are variances between the actual and budgeted figures for a supervisor’s department?
Increase productivity levels within department.Automatically reduce number of employees.Identify causes and revise budget or reallocate funds.Monitor the variances until threshold is reached.
A supervisor has spoken to an employee about his chronic lateness. The employee has been late for his shift three out of five days this week. What should the supervisor do to ensure the employee understands that punctuality is expected from now on?
Call and remind the employee prior to every shift.Outline consequences of non-compliance.Threaten employee with future action.Dismiss employee.
When receiving products from a supplier, why is it important to compare the invoice to the purchase order?
To confirm shipment is complete.To identify price discrepancies.To negotiate price reductions.To return unwanted items.
A new customer service policy has been established at the hotel Maureen works for. She is responsible for ensuring the employees she supervises adhere to the new policy. What should she do before notifying her staff of any changes to policies?
Assess the response.Clarify the purpose.Determine the impact.Identify alternatives.
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