How should a supervisor provide feedback to an employee about his/her skills, knowledge and attitudes during a performance review?

A supervisor is overwhelmed and needs to delegate some of her responsibilities to other employees. The supervisor knows that an employee named Joan has the skills to complete some tasks, so she assigns those tasks to Joan. She tells Joan what is required and by when. What else should she do before assuming that Joan will complete the delegated tasks?

What procedure might be followed if there are variances between the actual and budgeted figures for a supervisor’s department?

A supervisor has been told that there is going to be a change in the policy regarding where employees are allowed to take their breaks. He holds a staff meeting to tell the employees about this, and indicates that the change will take effect in one-week’s time. What else should he include in his message to help facilitate the change?

What should a supervisor do when preparing to handle a conflict between two employees?

A supervisor constantly keeps up-to-date on industry trends and changes in government policy that affect the tourism industry. This information is used to promote the growth of the supervisor’s organization. How is the supervisor demonstrating leadership skills?

A customer approaches a supervisor and complains that an employee has been rude to him. He says that the employee would not listen to his complaint, and told him to speak to someone else. The supervisor tells the customer that she’s sorry, but that it’s not the employee’s job to listen to complaints about that topic, and that that particular employee is feeling ill today. She asks the customer what she can do to solve the problem. She contacts the customer later to ensure the situation has been resolved. What did the supervisor do WRONG?

When receiving products from a supplier, why is it important to compare the invoice to the purchase order?

What is one way that a supervisor can control the quality of products and services that the organization delivers?

What is the first step in implementing an action plan?

Bob has been asked to inform employees of the requirements and conditions of their employment contract. He is not sure he understands the requirements himself. What should he do?

Which of the following examples best outlines active listening skills?

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