Chief Concierge
A chief concierge supervises both guest services attendants and concierges. A concierge serves the needs of guests in hotels, resorts, and other accommodation facilities by providing information and special services to enhance guests’ visits. The position is varied: a concierge may be asked to book elusive theatre tickets, give directions to a local festival, or recommend a doctor.
Duties
- Supervise and direct guest services attendants and concierges
- Communicate directly with guests, in person or by telephone
- Provide information on facilities and services, events and attractions, tours, travel routes, and transportation schedules
- Provide area maps, brochures, and other literature
- Arrange tickets, bookings, appointments, and reservations for guests
Experience
Good communication skills and customer service skills are required. Also necessary is a strong knowledge of the community, area, and region, as is guest services or concierge experience. Also requested might be skills or experience in problem solving, organization and time management, and supervision. A second language may also be a requirement.
Education
A secondary school diploma is required. Post-secondary training in tourism or hospitality management is an asset.