Flight Attendant
Flight attendants are friendly, service-oriented professionals who work on planes and in airports. They are trained to help ensure the safety and comfort of passengers during flights. They enjoy working as part of a team to ensure that customer service expectations are met. They are often away from home, and have an opportunity to see different parts of the world.
Duties
- Attend pre-flight briefings
- Check cabin and supplies
- Greet passengers and assist with seating arrangements
- Assist with special needs of passengers
- Demonstrate and explain safety procedures
- Attend to safety of passengers at take-off, landing, or in emergencies
- Offer food, beverages, blankets, etc., to passengers
- Tidy aircraft and check for lost items
- Prepare in-flight service reports and records
Experience
Good communication and interpersonal skills are required, as are excellent customer service skills. A second language may be a requirement, as may be a willingness to relocate and a willingness to attend a Transport Canada-approved training program. Desired experience and skills include food and beverage service skills; knowledge of policies, procedures, regulations, and legislation; and experience working with the public. In addition, knowledge of tourism-related geography and information, time management skills, and a second or third language are beneficial.
Education
A secondary school diploma is required, as is completion of a Transport Canada-approved training program. Many airlines also require public contact work experience.