Food and Beverage Manager
Food and beverage managers direct, plan, and control all aspects of food and beverage services in hotels, resorts, private clubs, lounges, bars, and nightclubs. They require excellent sales and customer service skills, proven human resource management skills, and good communication and leadership skills. Desired knowledge for this position includes knowledge of the products, services, sector, industry, and local area, as well as knowledge of relevant legislation and regulations. Food and beverage managers must be of legal drinking age.
Duties
- Use operations management skills
- Use financial management skills
- Assist in promotion and sales
- Maintain records
- Conduct regular inspections of operation
- Resolve customer complaints
- Manage human resources
Experience
Proven supervisory or management experience is required of a food and beverage manager. Experience as a food and beverage server or bartender is also necessary, as are customer service and communications skills. In addition, planning and budgeting experience, business management skills, and time management skills are all assets to this position.
Education
A diploma or degree in hospitality or food and beverage management is usually required. Courses in management, marketing, accounting, alcohol service, safe food handling, first aid, and service training are assets, as is knowledge of the Food and Beverage Manager National Occupational Standards. Learn more about occupational standards, training, and certification on emerit.ca.