Golf Club General Manager
Golf club general managers are senior executives who report to an owner or board of directors on all management functions, operating procedures, practices, and financial results of a golf club. Working at private or public courses, or at resort hotels, their duties require business, human resource, and financial management skills. As with any management function, the position is varied and complex.
Duties
- Complete operations management tasks
- Complete financial management tasks, such as development of a budget and managing the payroll
- Oversee office operations
- Oversee golf shop operations
- Oversee operation of retail and food and beverage outlets
- Manage human resource functions, such as hiring, training, and performance
- Oversee turf management, maintenance, and facility repair operations
- Recruit and retain golf club members
- Offer tourism information and promote local area
Experience
A golf club general manager requires business and management experience, knowledge of golf and golf club operations, and customer service and tourism-related experience. Knowledge of turf grass management is necessary. In addition, financial and human resource management skills, operations management skills, and sales and marketing skills are also necessary. Good communication skills are important. Knowledge of food and beverage and retail operations may be required, and knowledge of tourism and of the local area and region is desired. Organizational skills, time management skills, and a second language are also beneficial.
Education
A secondary school diploma is required, and a degree or diploma in golf management, business, tourism, or recreation may be required. Membership in or certification from professional golf associations may be necessary.