Housekeeping Room Attendant
Housekeeping room attendants provide for the comfort of guests in hotels, motels, resorts, lodges, and inns by ensuring that guest rooms and public areas are clean and properly presented. A housekeeping room attendant promotes a positive image of the property to guests, and must be pleasant, professional, and able to address problems or special requests.
Duties
- Stock and sort supplies in linen closet and on housekeeper’s cart
- Vacuum, clean, dust, and polish guest rooms
- Change sheets and make beds
- Remove and replace used towels and toiletries
- Deliver and retrieve items on loan to guests, e.g., iron and ironing board
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g., steam clean carpets) as required
Experience
Physical mobility and stamina are required, as is an ability to attend to detail and to follow instructions. A professional attitude is required, as well as the ability to work independently, quickly, and carefully. Many establishments require housekeeping room attendants to be bondable. Customer service experience may be requested, good communication skills are desirable, and, although cleaning skills and product knowledge can be taught, ability is preferred. Good organizational and teamwork skills are an asset, as is knowledge of the facility and services.
Education
A secondary school diploma is preferred. Workplace Hazardous Materials Information System (WHMIS) and Housekeeping Room Attendant Professional Certification are assets. Learn more about occupational standards, training, and certification on emerit.ca.