Night Auditor
A night auditor is guests’ first point of contact on the night shift at hotels, resorts, and other establishments. They handle customer service, administrative, and some accounting duties. They act as a front desk agent, balance accounts from shifts, and assist hotel guests with requests. They may also work independently as part-time, full-time, or contract employees.
Duties
- Auditing, balancing, and verifying daily revenue documentation
- Managing the hotel’s inventory of reservations, room assignments, and vacancies
- Greeting guests, checking them into rooms, assisting with checkouts, and providing guests with important information
- Answering phones, scheduling wake-up calls, and assisting with reservation requests
- Responding to guest inquiries, complaints, and concerns
- Balancing cash drawers, recording errors, and reconciling receipts
- Promoting hotel services and features
Experience
Excellent customer service and communication skills are required of night auditors, as are strong organizational, computer, and math skills. They must be detail oriented and be able to multitask. A second language is an asset.
Education
A secondary school diploma is preferred. Post-secondary qualifications in hotel management, business administration, accounting, or related fields may be desired. Training for first aid, CPR, Workplace Hazardous Materials Information System (WHMIS), and service excellence are also assets. Knowledge of the National Occupational Standards for Front Desk Agent is beneficial. Learn more about occupational standards at emerit.ca.