Wine Server
Wine servers recommend and serve wine to guests. They work in hotels, private clubs, and dining rooms, and on cruise ships. Wine servers have an extensive knowledge of wine, which allows them to match appropriate wines to customers’ tastes. The position of wine server may be combined with the role of Maître d’ or Food and Beverage Supervisor, depending on the establishment. Wine servers usually receive gratuities and may also receive meals or discounts on meals when at work.
Duties
- Provide excellent customer service
- Provide information on wine characteristics, wine production, and types of wines
- Evaluate and sell wine using accepted techniques and guidelines
- Prepare and serve wine using wine service techniques
- Order and maintain wine inventory
- Practice responsible alcohol service
Experience
Wine servers require good communication skills, a professional appearance and attitude, excellent customer service skills, and extensive knowledge of wines and wine production methods. They must also be of legal drinking age. Desired experience and skills include inventory management skills, knowledge of relevant laws and regulations, and knowledge of the facility, sector, and industry.
Education
A secondary school diploma is required. Courses in bartending, responsible alcohol service, wines, first aid, and service excellence are recommended. Knowledge of the National Occupational Standards for Food and Beverage Server is an asset. Learn more about occupational standards, training, and certification on emerit.ca.