Front Desk Agent
Front desk agents provide many guest services. Often a guest’s first impression of a property is the result of the front desk agent’s skills and abilities. Front desk agents work in the lobby or reception areas of hotels, motels, resorts, and other accommodation facilities. The position is challenging and varied, and offers the opportunity to work flexible hours and meet many new people (as well as welcome regular customers to the establishment).
- Assist guests with arrivals and departures
- Handle guests’ concerns
- Offer referrals for services
- Handle requests for information
- Handle and store luggage
- Assist with the check in and check out of groups and tours
- Provide valet parking
- Assist other departments as required
Good communication skills, a professional attitude, and organizational skills are necessary, as is an enjoyment of working with people. Experience in customer service, sales, or tourism is suggested, and an ability to use a computer and handle cash is typically required. Also requested might be administrative skills or experience, and skills in sales and marketing, and/or time management. A second language is beneficial, as is knowledge of the facility, services, and local area.
A secondary school diploma is required. Post-secondary training in tourism or hotel management is advantageous and sometimes necessary. Knowledge of the National Occupational Standards for Front Desk Agent and achieving the related professional certification are an asset. Learn more about occupational standards, training, and certification on emerit.ca.