In-room Dining Server
In-room dining servers play an important role in hotels, motels, inns, and a variety of other hospitality properties. They are responsible for providing courteous, timely, accurate, professional, and high quality service that meets guests’ needs and expectations. Their duties vary from handling, assembling, and presenting guests’ food and beverage orders, to cleaning and stocking workstations and processing payments. Servers are not just task-driven—they are people-oriented as well. Servers communicate and build a rapport with guests on the phone and in person, providing caring, attentive, and detail-oriented service.
Duties
- Taking guests’ food and beverage orders
- Accommodating guests with special needs
- Assembling and serving orders to guests
- Lifting and carrying objects
- Processing payments
- Ensuring compliance with provincial or territorial health and safety legislation and regulations
Experience
Excellent communication and customer service skills are required of in-room dining servers, as are discretion and attention to detail. They must be quick on their feet, flexible, confident, decisive, able to multi-task, and willing to take initiative. Knowledge of health and safety regulations, payment processing techniques, and the products, facility, sector, and industry are all benefits. They must meet minimum age requirements if they are serving alcohol.
Education
A secondary school diploma is preferred. Training for responsible alcohol service, safe food handling, first aid, CPR, Workplace Hazardous Materials Information System (WHMIS), and service excellence are assets.