Reservation Sales Agent
Reservations sales agents are frontline professionals who facilitate the promotion, sales, and booking of a company’s products and services. They are employed by hotel chains, travel agencies, tour and transportation companies, and vehicle rental agencies.
Duties
- Provide travel information, itineraries, and prices
- Use selling techniques to promote packages, insurance, etc.
- Handle customer complaints or concerns
- Counsel clients on terms and conditions of travel, e.g. cancellation policies
- Book reservations and send out confirmation notices
- Process payments and refunds
Experience
Good telephone manner and etiquette are required, as are customer service skills, good communication skills, and an ability to do detailed work. Computer experience, marketing and sales experience, research and organizational skills, and cash handling and time management skills are all desirable. Knowledge of a second language is an asset.
Education
A secondary school diploma is preferred. Courses in computers, languages, and communications are an asset. Knowledge of the Emerit National Occupational Standards for Reservations Sales Agent and achieving the related professional certification are also an advantage. Learn more about occupational standards, training, and certification on emerit.ca.