Tour Operator
Tour operators are involved in planning, development, promotion, administration, and implementation of tourism products. They oversee all the day-to-day tasks and also supervise, motivate, and train staff. They are employed by tour or transportation companies, resorts, or attractions. They may travel to proposed tour sites, check them out, and experience the services firsthand before assessing their tourism potential.
Duties
- Use operations management skills
- Use sales and marketing skills
- Manage human resources
- Develop products
- Use financial management skills
Experience
Management and tourism experience, human resource management skills, leadership and team-building skills, and financial management skills are all required. Good communication and excellent customer service skills are also necessary. Knowledge of relevant destinations, attractions, and travel are important, as are research skills. Desired experience and skills include a second language, risk management skills, and time management skills.
Education
A secondary school diploma is required. A university degree or college diploma in tourism or history is an asset, as is knowledge of the National Occupational Standards for Tour Operator. Learn more about occupational standards, training, and certification on emerit.ca.